PowerCurve Customer Communications

Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or facing real financial difficulty.

Introducing Experian PowerCurve Customer Communications

PowerCurve® Customer Communications powered by TCN – our cloud-hosted contact centre – leverages the insights provided by Experian’s award-winning PowerCurve Collections to communicate individually with customers via their preferred channel at a time that matches their busy lifestyle. PowerCurve Customer Communications is also available as a standalone service.

It is designed with multi-channel communications (such as SMS, email, IVR and Virtual Dialler), productivity and efficiency in mind.

• Powerful inbound, outbound and blended call flows with predictive dialling and customisable voice messaging.
• Access to digital engagement channels and AI-powered speech analytics capabilities alongside more traditional methods that analyse each call to help agents have more productive conversations and meet compliance requirements.
• Cloud hosted for quick set up and scales instantly as your business grows.

Have a quick chat with us to see how PowerCurve Customer Communications can benefit your business.