Personal credit report
Bank transaction and refund enquiries
Business information and company records
Existing business customers
New business enquiries
Complaints
Get my free credit report
Access and download your report online through CreditConnect.
Correct information on my credit report
Contact the credit provider that supplied the information or submit a correction request through CreditConnect.
Place, extend or lift a credit ban
Manage a ban if you are concerned about fraud or identity theft.
General credit report enquiry
View our FAQs or call Consumer Support on 1300 783 684, Monday to Friday, 9am–5pm.
I don’t recognise the merchant
Check our transaction description guidance. Submit transaction feedback only if you still cannot identify the merchant.
I believe a transaction is fraudulent
Contact your bank immediately.
I want a refund
Contact the merchant or your bank.
I want to stop a subscription
Contact the merchant directly.
I want to dispute a payment
Contact your bank or the merchant.
Our information
Experian supplies merchant-description information used by some banks, but it is not the bank or merchant involved in the transaction. Our feedback form can help identify a merchant; it cannot resolve the underlying charge.
Correct how my business appears on bank statements or apps
Submit merchant description feedback and include a screenshot where possible.
Order a business credit or payment report
Purchase a report on demand through illion Express.
Update business address or information
Submit a request to update your business details and records.
Contact client support
- Set up or deactivate a user
- Reset a password or restore access
- Technical or product access issue - Include the product name, affected user and any error details.
- Report enquiry - Include the report reference or company details where available.
Explore business solutions
Browse solutions by business need or product type.
Lodge a complaint
Our Complaints Handling Procedure has been developed in accordance with the Australia/ New Zealand Standards AS/NZS 10002:2014 which promotes timely and efficient handling of complaints in a fair and objective manner.
Enquiries regarding your Experian credit report
For enquiries regarding your Experian credit report, ban requests and correction requests, please call us on 1300 783 684 (9am-5pm Monday to Friday).
Request a credit report by post
To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:
Experian Consumer Operations
PO BOX 7405 St Kilda Road
Melbourne VIC 3004
Need more information on credit reports?
Experian Australia - Melbourne
2 Southbank Blvd
Southbank VIC 3006
Experian Australia - Sydney
118 Mount Street
North Sydney, NSW 2060