How can we help you today?
In Australia, everyone has the right to access their credit report free of charge every three months from the credit reporting bodies. These reports include the information that credit providers see when you apply for a loan, so it is important to check each report.
If you have already accessed your free credit report, you can still get another free copy if you have been declined credit in the last 90 days or had an item corrected on your credit report.
You can access your Experian credit report every three months via our website here.
If you believe there is incorrect or incomplete information on your Experian credit report, it is important that you raise your concern. The information used to generate a credit report is provided to us by credit providers, such as banks and other financial institutions.
There are a couple of ways to correct the information on your credit report.
The fastest way to have information corrected on your credit report is to speak directly with the credit provider that provided the information. Alternatively, you can raise a correction request on your Experian credit report via CreditConnect.
Your credit report is designed to give your credit providers the information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or identity theft, or if you’re concerned that you’ll likely be a victim, you can ask us to place a temporary ban on your credit report.
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
We have nothing to do with transactions charged to your account and are unable to assist with any disputes. This includes enquiries related fraudulent transactions, requests to stop charges such as subscriptions and requests for refunds.
Please contact the business or your bank directly for assistance.
We have nothing to do with transactions charged to your account and are unable to assist with any refunds. We are not a bank or a merchant and are unable to assist with requests for refunds.
Please contact the business or your bank directly for assistance.
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
If you are a business owner and have feedback on how your business appears on bank statements and apps, please submit merchant transaction feedback.
You can quickly find your company's DUNS number using illion express.
Please click here for more information.
Please click here for more information.
For Square Reader enquiries, please contact Square Support as we are unable to assist.
Contact Square Support
Please visit our business solutions homepage to find a solution that suits your needs.
If you would like to set up/deactivate a user, enquire about a report or are currently experiencing a technical issue, please log your issue here.
Our Complaints Handling Procedure has been developed in accordance with the Australia/ New Zealand Standards AS/NZS 10002:2014 which promotes timely and efficient handling of complaints in a fair and objective manner.
Click here to lodge a complaint
Personal credit report
Bank transaction and refund enquiries
Business information and company records
Existing business customers
New business enquiries
Complaints
Get my free credit report
Access and download your report online through CreditConnect.
Correct information on my credit report
Contact the credit provider that supplied the information or submit a correction request through CreditConnect.
Place, extend or lift a credit ban
Manage a ban if you are concerned about fraud or identity theft.
General credit report enquiry
View our FAQs or call Consumer Support on 1300 783 684, Monday to Friday, 9am–5pm.
I don’t recognise the merchant
Check our transaction description guidance. Submit transaction feedback only if you still cannot identify the merchant.
I believe a transaction is fraudulent
Contact your bank immediately.
I want a refund
Contact the merchant or your bank.
I want to stop a subscription
Contact the merchant directly.
I want to dispute a payment
Contact your bank or the merchant.
Experian supplies merchant-description information used by some banks, but it is not the bank or merchant involved in the transaction. Our feedback form can help identify a merchant; it cannot resolve the underlying charge.
Correct how my business appears on bank statements or apps
Submit merchant description feedback and include a screenshot where possible.
Order a business credit or payment report
Purchase a report on demand through illion Express.
Contact client support
- Set up or deactivate a user
- Reset a password or restore access
- Technical or product access issue - Include the product name, affected user and any error details.
- Report enquiry - Include the report reference or company details where available.
Explore business solutions
Browse solutions by business need or product type.
Lodge a complaint
Our Complaints Handling Procedure has been developed in accordance with the Australia/ New Zealand Standards AS/NZS 10002:2014 which promotes timely and efficient handling of complaints in a fair and objective manner.
Enquiries regarding your Experian credit report
For enquiries regarding your Experian credit report, ban requests and correction requests, please call us on 1300 783 684 (9am-5pm Monday to Friday).
Request a credit report by post
To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:
Experian Consumer Operations
PO BOX 7405 St Kilda Road
Melbourne VIC 3004
Need more information on credit reports?
Experian Australia - Melbourne
2 Southbank Blvd
Southbank VIC 3006
Experian Australia - Sydney
118 Mount Street
North Sydney, NSW 2060