Transaction data is the key to providing your customers with valuable insights that can help them improve their financial wellbeing, and help your business make better decisions. However, transaction data can often be confusing for customers as well as expensive and time consuming for banks to resolve queries and glean insights from. Experian research revealed that 73% of Australian and New Zealand digital banking customers experience issues recognising transactions in their bank’s app.

40 percent

Searched business name

40% had to look up a business name online to find out what it was.

32 percent

Called to query a transaction

32% called their bank to query a transaction.

28 percent

Called to confirm accuracy

28% had to call their bank to confirm the accuracy of transaction records.

17 percent

Requested a chargeback

17% requested a chargeback for a transaction they didn't recognise in their statement.

Enter transaction enrichment

The deceptively simple solution is Experian Digital Transaction Enrichment.

Using our super fast API, you can transform the customer experience while at the same time, significantly reduce costs through lower volumes of calls and chargebacks.

Watch our short video to learn more about how Transaction Enrichment can help you and your customers.

transaction enrichment

Transform the digital banking experience

Provide your customers with instant clarity on what, where and how much they’re spending in real-time with our multi award-winning transaction enrichment solution.

With over 7 billion transactions processed per month, a 98% match rate and accurate, in-depth detail on up to 50 transactions provided in less than 35ms, you can truly understand bank statement data fast.

Get in touch Try now

How it works

1

You send Experian your transaction data.

2

Experian's API takes that transaction data and maps it to our merchant details such as company trading name, logo, map, contact details, category etc.

3

Experian returns to you clean, enriched and actionable data in mere milliseconds for more valuable insights.

Trusted by more than 30 Australian banks and fintechs

As a bank, a core competency and focus is providing customers with financial services and products to suit their everyday needs, which is why our partnership with Experian Digital is an important one. Our priority is to improve the experience for our customers and the data enrichment provided by Experian Digital is a key enabler to improving the customer experience.

Emily - National Australia Bank
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Benefits at a glance

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Improve the customer experience

Instant clarity on what, where and how much your customers are spending in real-time.

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Real-time transaction notifications

You can enable meaningful real-time transaction alerts for your customers to help them stay on track.

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Market leading data

An unrivalled comprehensive dataset of over 96 million transactions linked to a database of 1 million merchants.

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Reduce call centre traffic

Call centre traffic due to “transaction not recognised” queries may be reduced by up to 50%.

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Reduce chargebacks

Chargebacks due to “transaction not recognised” queries may be reduced by up to 25%.

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API driven

API driven so the solution can be seamlessly integrated with your existing digital applications.

Case studies

Case Study

National Australia Bank

How an Australian-first partnership became an industry standard.
Case Study

ANZ Banking Group

A world-leading partnership for a global problem.
Case Study

Data Action

One step closer to self-service for Australia’s mutual banks.

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